In line with recognized international practice and for the information of customers and others who visit the bank’s website we believe it is necessary to post a privacy statement. Malwa Gramin bank has created the privacy policy statement (the “privacy policy”) to show its firm commitment to your privacy. It discloses our information gathering, use and dissemination practices for this web site (the “web site”). By using or accessing this web site, you signify your assent to our privacy policy. If you do not agree to this ‘privacy policy’, you will not access or otherwise use this web site.


Customer confidentiality and privacy is of utmost concern to Malwa Gramin Bank. Our employees treat the information we have concerning your accounts in the same responsible and confidential way that we want our own financial affairs treated.

1. Recognition of your expectation of privacy.

We recognize that our customers expect privacy and security for their personal and financial affairs. We understand that, by selecting us for your banking needs, you have entrusted us to safeguard your personal financial information. We want you to be informed of our commitment to protect the privacy of your personal financial information with the following privacy principles and practices.

2. Cookies

A cookie is a data file that certain Web sites write to your computer’s hard drive when you visit such sites. A cookie file can contain information such as a user identification code that the site uses to track the pages you have visited and use the information commercially. We do not use cookies on our web site, that collect personal information from user computers.

3. How we use, collect, and retain customer information?

On our website we collect, retain, and use information about you only when we reasonably believe that it will help administer our business or provide products, services, and other opportunities to you. We collect and retain information about you only for specific business purposes.

4. We use information to :

Open and administer your accounts and to protect your records and funds.

Comply with all applicable laws and regulations.

Help us design or improve our products and services for your benefit.

Understand your financial needs so that we can provide you with quality products and superior service.

To comply with laws, guidelines and regulations that governs the financial services in the country. To quote examples we need to obtain PAN for deposit accounts in respect of resident customers.

5. How we keep customer information accurate?

It is in your interest, and it is our objective, for us to have accurate, current, and complete information concerning you and your accounts. We have strict procedures that our employees abide by to meet this objective. While some procedures are required by Central, State laws or RBI regulations, we have implemented additional procedures to maintain accurate, current, and complete financial information, including processes to update information and remove outdated information.

6. How we limit access to customer information by our employees?

We have procedures that limit access to personally identifiable information to those employees with a business reason for knowing such information about you. We educate our employees on their responsibility to protect the confidentiality of customer information, and hold them accountable if they violate this privacy policy.

7. Our security procedures to protect customer information.

We follow best security practices to help prevent unauthorized access to confidential information about you.

8. How we restrict the disclosure of customer information?

Malwa Gramin Bank does not release customer information except as directed by law or as per your mandate. We do not share specific information about customer accounts or other personally identifiable data with nonaffiliated third parties for their independent use unless:

a. The information is provided to help complete a transaction initiated by you;

b. You request or authorize it;

c. The disclosure is required by/or directed by law; or

d. You have been informed about the possibility of such disclosure for marketing or similar purposes through a prior communication and have been given the opportunity to decline.

9. Disclosing our privacy commitment to you.

We want you to understand our commitment to personal privacy and have formulated this privacy policy. This privacy policy is provided to:

A potential customer who inquires about our products and services or who would like a copy of our privacy policy

A customer who has established a relationship with us.

A potential customer who has applied for a loan

A visitor to Malwa Gramin Bank’s web site.

10. If you have any questions or concerns about this privacy policy, please send an e-mail to us at

11. Other information about our web site

a. Children visiting Malwa Gramin Bank’s web site: We are confident that parents will not judge any of the information provided by MGB as objectionable for viewing by their children.

b. Links to, or from, Malwa Gramin Bank’s web site: MGB is not responsible for information practices employed by web sites linked with our web site. Generally, links to non-MGB web sites are provided solely as pointers to information on topics that may be useful to users of Malwa Gramin Bank’s web site.

Privacy policy is subject to change periodically.

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